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Contact us

Unite against COVID-19

To find out what help is available, and to get the latest updates, visit

Together we can slow the spread.


Need to talk to someone urgently?

Ring our 24-7 freephone number:
0800 800 401
  • Report air or water pollution.
  • Report unsafe water activities in or on a river, lake or harbour.
  • Make a general enquiry or information request.

Send us a message

If you submit a web form after hours, it may not be read until the following business day. Please call us if you have an urgent enquiry.

What's it about?

Our locations

Visit us! Our main office is in Hamilton city, and we've got satellite offices around the region.

Hamilton office (Main office)

Office hours: Monday to Friday, 8am-5pm

Telephone: (07) 859 0999
Fax: (07) 859 0998

401 Grey Street
Private Bag 3038
Waikato Mail Centre
Hamilton 3240

Courier address: 3 Cook Street, HAMILTON EAST

Parking information

Paeroa office

Office hours: Monday to Friday, 8am-4:30pm

Telephone: (07) 862 8376
Fax: (07) 862 6094

13 Opatito Road
Paeroa 3600 
New Zealand

Taupō office

Office hours: Monday to Friday, 8.30am-5pm

Telephone: (07) 378 6539
Fax: (07) 378 9049

Corner of Paora Hapi and Titiraupenga Streets
Taupō 3351 
New Zealand

Whitianga office

Office hours: Monday to Friday, 8am-4:30pm

Telephone: (07) 866 0172

33-35 Albert Street
Whitianga 3510
New Zealand