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Payment options and penalties

Rates banner

Due date

The last date for payment for this year's rates is Thursday, 31 October 2019.

Ways to pay

Direct debit

Set up regular automated payments at a frequency that suits you.

Frequency options

Weekly – Thursday
Fortnightly – Thursday
Monthly – 20th of the Month
Quarterly – 20 August, November, February and May
Annual – 31 October 2019 (Last date for payment.) 

online form button

What is the difference between direct debit and an automatic payment?

Direct debit is designed to make payment easier for the ratepayer.  You select the frequency and the start date of the payment and it is drawn from your account for you.  Each year the payment will rollover and recalculate, the new direct debit amount will be displayed on your new invoice.  There are no fees for this service.

Automatic payments are for fixed amounts on a regular frequency and can only be changed by you through the bank – sometimes at a fee. The amount may need to be changed and the references given will need to be updated yearly.

Can I withdraw from the service at anytime?
Yes you can withdraw at any time – please call our Rates Team to arrange the cancellation.  We need you to contact us at least two working days before so we can action your request.

How much does it cost me to pay by direct debit?
The Waikato Regional Council does not charge a processing fee. However, please check with your bank to see how their fees are applied.  

Please note: Direct debit payments are not available with credit cards.


Automatic payments

Download, complete and sign this hard copy of our automatic payment form [PDF, 78 KB]

Then return it to Waikato Regional Council, 401 Grey Street, Hamilton East, or post it to:

Waikato Regional Council
Private Bag 3038
Waikato Mail Centre

You can also set up an automatic payment by


Internet banking

Log on to internet banking and select Waikato Regional Council from your bill payee options. (Please check you have selected the right council to pay.) Enter your customer number (starting with RP) in the particulars field and invoice number in the code field before submitting your payment.


Credit card

You can pay your rates by Visa or Mastercard. (Only Visa or Mastercard payments are accepted.)

Please have your rates invoice with you as the invoice number is required for credit card payments.

There is an additional 1.59 per cent convenience fee for all payments made by credit card. 

  • Pay online with your card - click here.
  • Over the phone by calling our rates team on Waikato Regional Council's freephone 0800 800 401.
  • Please note: Direct debit payments are not available with credit cards. 


Phone banking

Please phone your personal bank for more information.


Counter payments

Pay by cash, cheque or eftpos at either a New Zealand Post Shop or 'Books and More' shop.

Go to Hamilton City Council's office located at Garden Place, Hamilton.

You can also call into any of Waikato Regional Council's offices within the region. Note that our cashier hours are 8am to 4.45pm:

Hamilton office
401 Grey Street
Hamilton East

Note: Cash will not be accepted at the Hamilton office from 1 January 2020

Taupo office
Corner Titiraupenga and Paora Hapi Streets

Paeroa office
13 Opatito Road

Whitianga office
33-35 Albert Street

For more information on our office locations and hours, click here.


Cheque / mail

Please make cheques payable to Waikato Regional Council, place them in the reusable envelope provided with your payment slip.

Post to:

Waikato Regional Council
Private Bag 3219
Waikato Mail Centre


Spreading payments

You can pay your invoice off over the year and you will not incur any penalties if arrangements are made. Contact us to set up a payment amount, or call our Rates Team on Waikato Regional Council’s Freephone 0800 800 401. You can also email us on


If rates are not paid in full or if you have not made a payment arrangement agreed with Waikato Regional Council, the following penalties will be charged on rates outstanding:

  • 4 July 2019 - 10 per cent penalty applied to all arrears unpaid. 
  • 1 November 2019 - 10 per cent penalty applied to all current year's rates unpaid.
  • 6 January 2020 – 10 per cent penalty applied to all arrears unpaid. 
  • See our Frequently asked questions.

Find out more about rates penalties, remission and postponement requirements.